01
Product knowledge
Ground answers in catalog, spec, lead-time, and warranty sources.
Suppliers / Showrooms
Turn product knowledge into faster, source-grounded support. with control.
Datum helps suppliers and showrooms use AI to reduce friction in product education, quote support, customer service, and sales enablement.
01 / First workflows
Start where AI creates leverage first.
These are not finished automations handed away for free. They are the safest first categories to map, test, and operationalize inside the cohort or Discovery process.
02
Quote support
Summarize options, substitutions, missing specs, and follow-up needs.
03
Sales enablement
Create role-specific talking points from approved source material.
04
Customer service
Draft responses and escalation notes with clear human review.
02 / Guardrails
Grounded, reviewable, and useful.
Datum teaches AI as controlled workflow design, not an open-ended assistant wandering through the business.
Ground the AI in sources.
Catalogs, spec sheets, price lists, lead-time notes, warranty docs, vendor updates, and approved sales material.
Keep the risk boundary clear.
Do not let AI invent product availability, substitute materials without approval, or answer from memory when source docs exist.
03 / Related verticals